Routific logo
How it works
Pricing
Integrations
About Us
Login
Login to old RoutificLogin to new Routific
Book demoStart free trial
All Posts
Customer Stories

Jason Windows Saves Time And Money With Routific’s Intelligent Route Optimization

Portrait of Suzanne Ma
Suzanne Ma
April 2, 2025

Jason Windows transformed their delivery operations with Routific, saving time and money while improving driver tracking, customer communications, and business insights.

Members of the Jason Windows team inspect a window frame at their factory.
Key Takeaways
  • Jason Windows used Routific to cut route planning time from an entire day to 15 minutes.
  • Dispatchers gained real-time visibility with live driver tracking, photo uploads, and detailed notes.
  • Automated ETA updates eliminated hours of customer communication work daily.
  • Management uses delivery metrics to track KPIs like frames per kilometer and driver workload.
  • Data from Routific helps manage driver fatigue and vehicle maintenance.

Jason Windows is Western Australia’s largest supplier of windows, doors, and security screens. They’ve been in the business since 1959, and continue to be the market leader in the region thanks to quality products, design, and excellent customer service.

Planning time cut from one day to 15 minutes

Before they found Routific in 2021, one team member at Jason Windows spent an entire day planning the next day’s routes for their large fleet of delivery vehicles.

“Routific has been a godsend,” said Hamu Sydney, Dispatch Supervisor at Jason Windows. “Two people doing that for an entire day or two of the working week. That was quite literally dead time to us.”

“Routific has taken the job of one person and an entire day and transformed it into a 10 to 15-minute process. It equates to huge savings.”

Keeping track of drivers and jobs

At Jason Windows, drivers also install window frames and may spend a few hours at a customer site. Previously, there was no way to monitor or measure their progress. 

Routific offers Hamu and the team at Jason Windows several ways to monitor jobs in progress:

  • Live driver tracking.
  • Drivers can upload multiple photos to record their work on site.
  • The driver app makes it easy to send notes to the dispatcher for good record keeping.

“We want to maintain visibility at our company — what jobs are going out, what window frames have been delivered,” Hamu said. “Our customer service team can log into Routific and see the deliveries and all the updates live. It helps to keep the entire team informed and on the same page.”

View this post on Instagram

A post shared by Jason Windows (@jasonwindows)

Automated customer communication

Routific sends automated messages with regular ETA updates to Jason Windows’ customers so they know when to expect their driver to arrive.

“It was really easy to set up and it worked perfectly. Now, I don’t have to spend half my day responding to customers,” Hamu said. “With the time saved using Routific, my team and I are able to focus on important projects such as rolling out new safety initiatives and making sure our operations are more efficient.”

Business insights and learnings

One of the reasons for Jason Windows’ success is because they keep an eye on the numbers. Hamu uses Routific’s Insights feature to track key delivery metrics:

  • Jobs completed: The number of client installations completed by each driver.
  • Frame Rate: The number of window frames delivered per kilometers driven. This helps managers track the overall efficiency of their operations.
  • Distance driven: Some client sites are very far away. Jason Windows offers a small incentive to drivers when they take on longer routes, as a way to balance the workload.
  • Driving time: How long each driver is spending on the road.

The numbers are presented to senior management, and printed out for drivers to see.

“This is very insightful information, and my drivers like to see the kilometers vs. frames rate. This is one of our efficiency KPIs, which gives us a gauge on the average number of kilometers travelled per frame – a KPI set by our CFO,” Hamu explained.

In addition, the numbers Hamu exports from Routific enable him to effectively manage driver workloads, driver fatigue, and vehicle maintenance:

“All of the stats from the insights allow me to analyze which drivers are traveling more, which vehicles are nearing routine service requirements, and the number of hours worked by driver,” he said.

Staying competitive

Jason Windows continues to thrive and grow in a competitive landscape due to their core values: teamwork, taking responsibility, trust, and total commitment. 

Their investment in smart logistics software is also a testament to their business acumen and willingness to modernize operations to increase efficiency and productivity, reduce manual work and overhead, and improve customer service.

“We love leaning on the newest tech to help us get the work done,”  Hamu said. “Installing doors, windows, and screens involves a lot of manual handling and working in the elements, but it is very rewarding.”

View this post on Instagram

A post shared by Jason Windows (@jasonwindows)

Contents
Planning time cut from one day to 15 minutes
Keeping track of drivers and jobs
Automated customer communication
Business insights and learnings
Staying competitive
Portrait of Suzanne Ma
Suzanne Ma
Suzanne Ma is a former journalist and published author turned co-founder at Routific, a route optimization platform. She loves to capture inspiring stories from small business entrepreneurs, and share their journeys of growth alongside Routific. As a Product Marketer, she ensures that the community stays up to date on the latest innovations at Routific.

Related articles

Liked this article? See below for more recommended reading!

TyltGo uses Routific to create optimized routes for their same-day and next-day parcel delivery business.
Customer Stories

Parcel Delivery Company Tyltgo Reaches Profitability With Intelligent Route Optimization

Tyltgo, a Canadian courier, boosts profitability with Routific's route optimization, achieving 30% efficiency gains and 5% margin improvement.
Read more
A young man holding a cup looks at an open laptop screen. His expression is happy and excited.
Delivery Experience

What is Last Mile Delivery Tracking?

What is last mile delivery tracking? We break down the components needed to improve delivery tracking for your home delivery business.
Read more
Photograph of a young woman with a clipboard. In the background is a red brick wall.
Route Optimization

Why Your Delivery Business Needs Route Optimization

Letting an algorithm do the heavy lifting doesn’t just give you better performance—it gives you peace of mind that your drivers are on the right path.
Read more
Routific logo
Proudly part of the Techstars family
The Techstars logo
Product
How it worksCustomer storiesPricing
Developers
IntegrationsRoute Optimization API
Support
About UsRoutific Help CenterBlog
Statuspage
Privacy PolicyTerms of Service
© 2024 Routific Solutions Inc. All right reserved.