Top 5 Alternatives To Tookan 

Tookan is a popular delivery management platform. The base product is well suited to restaurant food delivery, but it also comes with a lot of add-ons and integrations that make it a flexible option for a wide range of business needs. However, this flexibility comes at a price: When you add up the cost of extra modules, Tookan can be expensive. 

In this article we’ll take a look at Tookan’s main strengths and weaknesses, and what their customers say on well-known review sites like Capterra and G2. We’ll also suggest alternatives for different business uses. 

Tookan’s main strengths and weakness

The core functionality of Tookan, without any of the additional features, is easy web-based assignment and tracking of pickup and delivery tasks to what they call “delivery agents”. It includes mobile and web apps for both customers and agents/drivers, which can be white labeled. This is useful if, say, you’re a local or regional restaurant chain and you want to offer your own branded app so customers can order deliveries from you directly. Avoiding third party apps  like Uber Eats and DoorDash helps keep more of your revenue in-house. On the other hand, it can be a lot to manage; and there may be pushback from customers who don’t want to download yet another app.  

Tookan also has a large range of integrations to e-commerce platforms like Shopify, WooCommerce and Magento as well as payment gateways like Stripe, Payfast and Square. If you accept orders from third-party delivery apps like Grubhub, it can also automatically extract order details from emails and add them to the delivery management system. 

On the downside (and it’s a big one), Tookan’s customer service and business practices are rated poorly. Reading between the lines of some reviews, it looks like they have a tendency to over-promise and under-deliver. For example, one user complained that the advertised Stripe integration didn’t actually work. 

There are also lots of reported reliability issues and downtime.

Here’s what their customers say:

Tookan customer reviews

Loved it was really easy to use and helped the delivery management in our company. — Jorge P, SMB CEO

We have the service integrated with our restaurant ordering system. Everything is straightforward and smooth: Drivers sign up, order assignment, and delivery … Pricing is suitable for all sizes including small businesses and startups. — Ahmad A, restaurant owner 

Looks very good and promises to be all what you need to deploy a delivery business, but after you pay, the hell starts, no answer to enquiries. — Bogdan T, CEO, midmarket

A little expensive and hard to get in touch — Jorge P, SMB CEO

It does the job if your needs are veeeery veery basic. Like, you just need to keep a record of deliveries (but you're better off using Excel for record keeping than Tookan). This software is plain old horrible if you're anything bigger than a small business as it is absolutely not reliable and crashes almost all the time, one way or another. Something is always broken for some reason. — Sadid R, Founder, SMB

Tookan pricing

Tookan charges according to the number of tasks (pickups or delivery orders) rather than per user. The most basic pricing starts at $39 per month for 200 tasks — essentially a single user. For 2,000 tasks a month the price is $249, rising to $499 per month for up to 5,000 tasks. Each pickup and delivery counts as a separate task, so pickup from a restaurant and delivery to a customer’s home will count as two tasks.

This pricing is for the most basic level of service. If you want more sophisticated delivery management features they will cost extra:

• Route optimization (essential if you need to plan multi-stop delivery routes) costs an extra 12c per task. 
• ETAs start at $49 per month. Dispatch management of any complexity is really hard to do without this. 
• Spreadsheet upload starts at $1,000 per month. This is basic functionality in any other route planning app.
• Real-time tracking using vehicle tracking devices is $15 per vehicle per month. If fleet management is important to you, these costs will add up fast.  

Capterra rating: 4.3 (70+ reviews)

To sum up: Tookan is an option to consider for small-scale restaurant delivery services and similar businesses. But it’s not route optimization software. And, based on its complex pricing structure and poor user reviews, we’d hesitate to recommend it for larger businesses. Even at the smallest scale, Routific or Circuit might be better choices because they offer better ease of use and customer service. And for larger operations that need reliable last mile delivery software, we’d prefer Onfleet, Routific, Route4Me, or OptimoRoute. Read on for more information about each of these alternatives to Tookan. 

Tookan alternative 1: Routific

Routific is delivery management software that's designed for small- to medium-sized businesses that do local deliveries. In addition to route optimization, it includes a number of other features that are important if you want to simplify your delivery operations:

• Spreadsheet upload, multi-stop route planning, driver tracking, and proof of delivery are all standard features. 
• Routific offers accurate ETA estimates based on machine learning. 
• Driver apps for iOS and Android are free. 

Route optimization is Routific’s standout strength. It’s not just about more efficient routes — it’s about making life easier for drivers and route managers alike. That means right-first-time routes that are driver-friendly, and easy to edit if needs change. It also means a web app interface that’s easy for dispatchers to use, with a choice between map and timeline views that make it easy to see all the day’s work at a glance. 

Routific’s customer support is also highly rated, something that’s particularly important in businesses that don’t have dedicated IT teams.

What Routific can’t do (yet)

• Multi-day planning
• Return to depot (although there are workarounds for this)
• In-app driver chat
• Barcode scanning
• Direct communication between drivers and customers

If any of these features are deal-breakers for you, then Routific is not the right choice for your business right now. 

Routific customer reviews

Great route optimization by 1.000+ orders a day - Easy to edit routes - Very easy upload functionality. — Swier P, Logistics and supply chain account manager. 

The ease of use, simplicity, and customer service is second to none. I have tried and demoed every routing tool out there and none come close to Routific with ease of use and simplicity. — Morgan H, SMB CEO

It's intuitive, it has awesome features like the client notifications, and everytime I had a question I was serviced in a very comprehensive and friendly fashion. They didn't stop until I said I was satisfied. — Jonathan K, SMB owner.

Platform was straightforward and easy to use for the admin and drivers. Clean and user friendly, functional and not ‘cluggy’ like some of the other platforms I have trialled. — Andy L, midmarket managing director. 

Routific pricing

• Starts at $49 per vehicle per month for route optimization and dispatching.
• $69 per vehicle per month for more advanced delivery management features like live GPS tracking, proof of delivery (POD), and API integrations. 
• $93 per vehicle per month for customer experience features like customizable SMS and email notifications and a real-time delivery tracker link.

NOTE: Routific is in the process of launching a new version of their route planner, with a different pricing model based on the number of stops rather than the number of drivers. You may see a different pricing page.

Capterra rating: 4.9 (120+ reviews)

Tookan Alternative 2: Route4Me

Route4Me is one of the original SaaS-based route planning and route optimization tools. Like Tookan, it has a marketplace of add-on modules so that it’s easily customizable to different e-commerce business needs — although we’d say Route4Me has a more mature and reliable set of add-ons. For example, you can add on modules for curbside pickup, avoiding left or right turns, or for allocating stops to time windows. This makes Route4Me very flexible – although it can also get expensive. 

Route4Me’s actual route optimization is weaker than Routific’s — although unlike Tookan, it’s not an add-on that costs extra. 

In our tests Route4Me’s ETA estimations were also not very accurate. For example, on one route section that Routific and Google Maps both estimated would take 18-19 minutes, Route4Me estimated just 10 minutes. Journey times are routinely under-estimated, which can lead to lots of late deliveries and a very poor customer experience.

Route4Me customer reviews

We have different routes everyday and this has sped up the routing process greatly. Easy to use and train new employees. — Jacob A, midsize warehouse manager.

Route4Me has allowed us to streamline a huge part of our business saving us hours of work a day. The support is quick, helpful and always available. — G2 verified user, SMB.

I don't think the optimisation is the best. — Kofi A, SMB director.

The optimization is off always. I have stopped using it for that. — Vaughn A, SMB president.

Occasionally routes to incorrect address. — Lori P, SMB customer service. 

Route4Me pricing

Route4Me starts at $200 per month without route optimization. Single-driver route optimization starts at $300 per month, and if you want to optimize multiple routes at once, the price is $450 per month.

Additional modules like SMS customer notifications, curbside delivery or field service routing are add-ons that will increase the cost. 

Capterra rating: 4.5 (380+ reviews)

Tookan Alternative 3: Circuit

Circuit started out as a mobile route planning app for delivery drivers, later adding Circuit for Teams for delivery businesses with multiple vehicles and drivers. The original driver app has over 100,000 users around the world, which means a lot of drivers are familiar with it. This, along with a very user-friendly interface, can make a delivery manager or dispatcher’s job a lot easier. 

Circuit has one standout feature that drivers love: A package finder. At the loading stage, each package can be marked front/middle/back, left/right, and floor/shelf. This can help save a lot of time at each delivery stop.

On the downside, Circuit lacks some features for larger businesses that need to plan multiple, complex routes.

• You can’t edit routes once they’ve been optimized. Individual drivers can change stop order inside their mobile apps, but it’s not possible at the planning stage. 
• Routes are messy, with a lot of crisscrossing and overlap. 
• The tools for planners and dispatchers are lacking: There’s no timeline view, and it can be difficult to get an overall sense of how the day’s deliveries are going. 

Circuit customer reviews

I love how easy Circuit is to use. It is user friendly and easy to understand. — Hannah H, SMB business owner.

Circuit is improving all the time. It is a great product for the price, and the team seems to actively be working to upgrade it. Their customer service is accessible and they listen and work to fix any issues that arise. — Katherine H, midmarket sales professional

Overall the multiple clicks to add a stop, make changes to a route is a bit cumbersome. It would be nice to streamline that process. — Derek N, midmarket retail Manager

I do not like that sometimes when the routes are being created, they aren't always equally distributed between the drivers. Sometimes I have to manually adjust the route to better meet the needs of the drivers. — Mario M, non-profit Program Manager

Circuit pricing

Circuit recently changed its pricing model from a per-user to a more flexible per-stop system. 

There are four price tiers:

• Starter: $100/month up to 500 stops, then 4c per stop (compare to Tookan’s 12c per task). Includes POD and notifications. 

Then there are three tiers each including up to 1,000 stops and unlimited users, but with different additional features:

• Essentials: $200/month up to 1,000 stops, then 5c per stop. No customer notifications or POD.
• Standard: $250/month up to 1,000 stops, then 6c per stop. POD and notifications included.  
• Pro: $300/month up to 1,000 stops, then 7c per stop. Includes unlimited delivery history. 

Capterra rating: 4.8 (90+ reviews)

Tookan Alternative 4: OptimoRoute

OptimoRoute is a powerful routing app with a lot of flexibility, and some unique features — but it does take some time to learn and understand.

Some of its standout features are:

• Return to depot / reload at depot. 
• A "breadcrumb” feature to track actual vs planned vehicle movements.
• Individual driver profiles with shift schedules (including breaks and overtime), start/end locations, skills, vehicle types, service areas, cost and speed settings. 
• Customers can rate their delivery experience and leave comments.

This makes Optimoroute a particularly good option for field sales and service organizations. 

Despite some of these advanced features, Optimoroute falls short when it comes to actual multi-stop route optimization. In our tests we noted some poor route quality, and it was difficult to edit routes. 

Optimoroute customer reviews

Routing improved and streamlined, bottom line increased, product pays for itself many times over. — Jonathan S

OptimoRoute is a very robust delivery service App. You can organize your deliveries very quickly and the system has never failed a driver when they are on the road.  — G2 reviewer

The maps are outdated, and I almost ALWAYS have to fix the route. It marks roads that are not roads, are blocked off, or it will label a creek or wash (Arizona) as a road. — Eric H

The software can be complex to set up and use initially. The interface may not be as intuitive as some other route planning software, which could result in a steeper learning curve. — Edson Q

Optimoroute pricing

If you sign up for a full year, pricing starts at $35 per vehicle per month with a limit of 700 orders, or $44 per month for up to 1,000 orders, real-time tracking and proof of delivery. Custom pricing for more complex needs is also available.

Optimoroute offers a generous 30-day free trial, but it’s limited to 250 stops so it’s hard to assess how performance will scale.

Capterra rating: 4.6 (150+ reviews)

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Tookan alternative 5:  Onfleet

Onfleet mainly serves mid-size to enterprise customers in the 11-1,000 users range. They’re a mature business with a strong user base.  

Onfleet’s standout features include:

• Automatic driver assignment for on-demand deliveries. This enables customer self-service and makes Onfleet a good option for courier businesses. 
• A live chat option inside the driver mobile app, so it’s easy for dispatchers and drivers to communicate without opening a new app or window. 
• Customers can also communicate directly with drivers, without sharing phone numbers. 
• Detailed driver analytics, including actual vs planned stop duration, and on-time vs late deliveries.

Onfleet’s main weaknesses are related to cost, ease of use and inconsistent route optimization:

• Most of the complaints we hear from Onfleet users are about poorly optimized routes, with lots of criss-crossing and inaccurate addresses. Compounding the problem, users report that it’s difficult to make changes to Onfleet’s routes. 
• The platform is complex and requires training to get started. There’s also no timeline view, which can make daily delivery management more difficult. 
• It’s expensive, and their pricing is inflexible. The $500 per month starting price excludes many smaller businesses, and there’s a big jump to the next tier at $1,150 per month. This can leave some of their customers having to choose between paying for overages, or paying for capacity they don’t use. 

Onfleet customer reviews

Easy to use and our delivery drivers really appreciate the easy access to maps when they are delivering. Onfleet support has been great! — Dave H, small business Operations Director

Modern logistics platform for serious on-demand companies — James W, cofounder, midsize construction company.

Onfleet gives a ton of control to both the driver and the dispatcher. There is a large degree of freedom when it comes to assigning and completing tasks, creating different driver teams, and allowing drivers to contact recipients. — Marquise D, small business owner.

The route optimization is definitely not 100% and occasionally throws up some odd routes which would require amphibious delivery vehicles. — Brett K, midmarket Director.

Things that should be commonplace are considered extra add-ons which can increase your price. — Robbin C, midmarket Distribution Manager

Onfleet pricing

Starts at $550 per month with a limit of 2,000 pickup/delivery tasks. Barcode scanning, age verification and 5,000 pickup/delivery tasks start at $1,150 per month. Custom pricing is available for enterprise customers.

Capterra rating: 4.7 (90+ reviews)